White House Vets
156 Newtown Road
Malvern WR14 1PJ
01684 560940 (24hrs)
Malvern Pet Health - Summer 2019 Edition out now - magazines for Pet Club members are now online here
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A bereavement poem for a departing dog added to our "Saying Goodbye" section
Mon-Fri 08:00 - 19.00hrs
Saturday 08:00 - 13:00hrs
Sunday 10:00 - 12:00hrs
Also open Bank Holidays except
Appointments within 24 hours
Just phone the normal number 01684 560940 (24hrs) to be automatically put through
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Saying Goodbye - help with bereavement planning
The following are testimonials from our customers who have experienced our end of life service and have kindly agreed to share their experiences:
“We recently lost our re-homed 11 year old Trailhound to cancer and we wanted to record and thank the wonderful team at White House Vets for their care of Lassie and empathy shown to us as owners. At the outset, Richard simply explained the results of the scans in a quiet and sympathetic manner. A few days later, Lassie took a horrid turn for the worse and from our emergency telephone call, we were treated sensitively and then upon arrival with dog in arms ushered immediately into a small private room. The staff response was instant, calming Lassie with a sedative whilst explaining the next steps. We were never rushed and she was put to sleep in a lovely peaceful moment. We cannot find words worthy enough to commend the whole White House Vets team for their support and compassion. THANK YOU.”
Alan & Sheila (April 2017)
“Bryn, our blue roan cocker spaniel came to us thirteen years ago at four months old. He has been a loyal and loving companion and given us great pleasure having him as a pet and family member.
Two years ago Bryn suddenly lost interest in life, slept his days away and refused to leave his basket. He was taken under the wing of Ann Carman and in her abscence other members of the veterinary staff, gradually regaining a good level of health and enjoying the majority of good days, with bad days inbetween. Sadly from our point of view, and Bryns, the bad days were bad and I often felt his time was about to end. Ann spent a great deal of time with him, keeping us appraised of problems and the way forward. Throughout, she encouraged us not to give up on him and that I would know when his time had come. She was exactly right.
On the 17th March Bryn finally gave up. It was to some extent unexpected as in previous weeks he had been clearly happy with life. He refused to eat and drink and hid from me under chairs and behind curtains. He was confused and kept falling to the floor. I found all this very upsetting. Ann came to the house and we agreed the time had come for Bryn to be quietly put to sleep. We made him comfortable in his basket, Ann explaining what was to happen and to be expected. My wife and I stayed with him until he finally left us. There then followed a very upsetting day when we buried Bryn in our garden alongside other pets that have left us over the years. Our upset continues.
We have been supported by Ann, Richard and all members of the practice over the last two years. We were encouraged not to give up on him and I am pleased to say we didn’t. Bryn and ourselves have enjoyed an extra two years of his life during which he maintained an overall good level of health. We knew it was his time and, with Ann’s help, we were able to let him leave this world peacefully and loved.
How do we feel now? Still upset-yes. But no feelings of guilt. We did our best for him”
Kind regards John and Vivien (April 2017)