White House Vets

156 Newtown Road

Malvern WR14 1PJ

01684 560940 (24hrs)




Online booking / Pet Portal


Latest NeWs


Pet Health - Christmas dangers


Barn Dance outcome - on our home page.


Our Christmas newsletter (no. 55) is now out, to view it and get yours join the Pet Club free.


Opening Hours: 


Mon-Fri     08:00 - 19.00hrs

Saturday    08:00 - 13:00hrs

Sunday       10:00 - 12:00hrs

Also open Bank Holidays except
Christmas Day see below.


Appointments within 24 hours
After-hours emergency service always available


Xmas 2017/

New Year 2018


Opening Hours
Sat 23 Dec 08:00 - 13:00
Sun 24 Dec 10:00 - 12:00
Mon 25 Dec ** CLOSED **
Tue 26 Dec 10:00 - 12:00
Wed 27 Dec Normal hours
Thu 28 Dec Normal hours
Fri 29 Dec Normal hours
Sat 30 Dec 08:00 - 13:00
Sun 31 Dec 10:00 - 12:00
Mon 01 Jan ** CLOSED **
Tue 02 Jan Back to normal

Outside of this, comprehensive emergency cover is provided by our out of hours partner, VetsNow. Just phone the normal number to be automatically put through

pdsa - help a vet help a pet ...........Click for more information

Saying Goodbye - help with bereavement planning



Saying Goodbye


Owning pets brings as much pleasure to us as it does to our pets but, ultimately, we have to face the loss of the animals that we love.


We all hope that our beloved pets will just quietly pass away in their beds overnight.


Sadly this often is not the case, and between us we have to make the decision in his best interests to “put him to sleep”.


This will be the most difficult decision you will take throughout his life.


When your pet is in uncontrollable pain, the decision is easier, but when he is affected by a more chronic condition and it is a matter of assessing the quality of life and the ratio of good days to bad days, the decision is a lot harder.


Helping you make this decision and assisting you through the process is one of the most important aspects of our job.


We will help you with this decision, but ultimately the decision is yours.


[Follow the link here to see some testimonials from customers who have recent similar experiences.]




When the decision has been made, it is important for you and for your pet that it is done in a nice quiet calm environment.


This is one instance where we are happy to do it in his own home, where he feels relaxed and comfortable.


It can also be done in the surgery, and we will put aside a quiet time (not in the middle of a busy morning surgery).


Some owners like to be with their pet, others prefer to leave him with us. There is no right and wrong.


What happens?


You will be asked to sign a form giving your permission.

We will generally initially give him an injection which causes relaxation and sleepiness.


With smaller animals like guinea-pigs and hamsters we usually administer some anaesthetic gas first.


This will then be followed by a gentle injection of a high dose of barbiturate into the vein of his leg. This works very quickly, although often there is some gasping for a minute or two after his heart has stopped.


He might urinate and defecate. His eyes will stay open.



What happens afterwards?

You have a choice:


  • You can bury him at home. Ask us for advice.


  • He can be cremated communally, which means that he will be cremated with other pets. Or he can be cremated individually, and you can have his ashes back in a wooden casket.


And then……...

The guilt often sets in.  Sometimes people feel guilty that they could not make the decision earlier, always hoping that he might improve. More commonly people just feel guilty because they have made that decision to take his life.


Guilt is something that should never be felt.


We are, together, ending your pet’s life, to stop his suffering. We can do this for them. He will not be aware of what we are doing – it is quick and painless.


Bereaved owners often need to come back to talk to us, usually for reassurance that they did the right thing, sometimes just for someone to talk to outside the family, and we are more than happy to do this.


The Blue Cross also offer a pet bereavement support service just phone 0800 096 6606 (8.30 am -8.30 pm). Or click here.


White House Vets Pet Care Plan – helping smooth out the cost of caring for your pet(s)
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