White House Vets

156 Newtown Road

Malvern WR14 1PJ

01684 560940 (24hrs)




Online booking / Pet Portal


Latest NeWs


Malvern Pet Health - Summer 2019 Edition out now - magazines for Pet Club members are now online here


Join our Pet Club free here and receive a £25 voucher


To view our latest newsletters and get yours join the Pet Club free


What's new? For a quick looksee on the latest website updates click here


A bereavement poem for a departing dog added to our "Saying Goodbye" section


Opening Hours: 


Mon-Fri     08:00 - 19.00hrs

Saturday    08:00 - 13:00hrs

Sunday       10:00 - 12:00hrs

Also open Bank Holidays except
Christmas Day.


Appointments within 24 hours

After hours our emergency service is provided by our out of hours partner, VetsNow.


Just phone the normal number 01684 560940 (24hrs) to be automatically put through

Legal notice

Name of company
White House Vets Limited

Registered office
156 Newtown Road
Malvern WR14 1PJ


Contact details
Tel: 01684 560940
E-mail: info@whitehousevets.com






The GDPR (General Data Protection Regulation) is a European Union (EU) privacy law that came into force on May 25, 2018. It regulates how any organisation that is subject to the Regulation treats or uses the personal data of people located in the EU. Personal data is any piece of data that, used alone or with other data, could identify a person.

White House Vets hold personal contact details for clients of the practice. These details are postal addresses, telephone numbers (both land-line and mobile), email addresses and financial information (for members of the Pet Care Plan). This information has been given to us by filling out forms such as on our web-site or by phone, email or face to face in the surgery.

These details are collected held and processed in line with the new General Data Protection Regulations. The contact details are used to send out reminders for vaccinations, flea and worm treatments and for health checks and also to contact clients regarding the health of their pets, such as a follow-up to a consultation, or to report on a result received from the laboratory. The details are also used to contact clients when their pets are at the practice undergoing a procedure.

Email addresses are used to send out regular Pet Club e-newsletters to people who have given their permission for this to take place. We use MailChimp as our marketing automation platform. By joining the Pet Club, either at the surgery or using the online form on our web site, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Contact details may also be used when dealing with certain third parties such as insurance companies, referral centres, and debt recovery agencies

We understand the importance of keeping your information safe and secure. We only allow access to your information to those people who have a legitimate business need to do so and under strict confidentiality.

Under the GDPR you have the following rights over your information

  • To access, correct, update, or delete your information. To exercise these rights, please contact the practice;
  • To opt out of marketing communications such as the practice newsletter. Again, contact the practice;
  • To withdraw your consent for using any of your contact or other information.

If you think there has been a breach in the way that we have used your personal data, please contact us immediately at info@whitehousevets.com.



18 July 2018

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