White House Vets

156 Newtown Road

Malvern WR14 1PJ

01684 560940 (24hrs)




Opening Hours

(from 1st August 2020, except Christmas)


Mon-Fri     08:00 - 19.30hrs

Saturday    08:00 - 13:00hrs

Sunday      10:00 - 12:00hrs

Also open Bank Holidays except
Christmas Day.


Appointments within 24 hours

After hours our emergency service is provided by our out of hours partner, VetsNow.


Just phone the normal number 01684 560940 (24hrs) to be automatically put through

Latest NEWS


Pet Club News #79

30 October 2020

is out now!


Repeat Prescriptions:


We would kindly ask you to give us 48 hours for repeat prescriptions. This will enable us to check medications properly in accordance with RCVS guidelines.


Thank you for your support.




Richard's retirement and Ines takes over as Clinical Director




Online booking is back!




Pay your invoice online




COVID-19 and your pet - see our home page for advice.




Join our free Pet Club now

here and receive a £25 voucher

To view our latest newsletters and get yours join the Pet Club free




What's new?

For a quick looksee on the latest website updates click here




A bereavement poem for a departing dog added to our "Saying Goodbye" section


Saying Goodbye - help with bereavement planning



Saying Goodbye (scroll down for a poem)


Owning pets brings as much pleasure to us as it does to our pets but, ultimately, we have to face the loss of the animals that we love.


We all hope that our beloved pets will just quietly pass away in their beds overnight.


Sadly this often is not the case, and between us we have to make the decision in his best interests to “put him to sleep”.


This will be the most difficult decision you will take throughout his life.


When your pet is in uncontrollable pain, the decision is easier, but when he is affected by a more chronic condition and it is a matter of assessing the quality of life and the ratio of good days to bad days, the decision is a lot harder.


Helping you make this decision and assisting you through the process is one of the most important aspects of our job.


We will help you with this decision, but ultimately the decision is yours.


[Follow the link here to see some testimonials from customers who have recent similar experiences.]




When the decision has been made, it is important for you and for your pet that it is done in a nice quiet calm environment.


This is one instance where we are happy to do it in his own home, where he feels relaxed and comfortable.


It can also be done in the surgery, and we will put aside a quiet time (not in the middle of a busy morning surgery).


Some owners like to be with their pet, others prefer to leave him with us. There is no right and wrong.


What happens?


You will be asked to sign a form giving your permission.

We will generally initially give him an injection which causes relaxation and sleepiness.


With smaller animals like guinea-pigs and hamsters we usually administer some anaesthetic gas first.


This will then be followed by a gentle injection of a high dose of barbiturate into the vein of his leg. This works very quickly, although often there is some gasping for a minute or two after his heart has stopped.


He might urinate and defecate. His eyes will stay open.



What happens afterwards?

You have a choice:


  • You can bury him at home. Ask us for advice.


  • He can be cremated communally, which means that he will be cremated with other pets. Or he can be cremated individually, and you can have his ashes back in a wooden casket.


And then……...

The guilt often sets in.  Sometimes people feel guilty that they could not make the decision earlier, always hoping that he might improve. More commonly people just feel guilty because they have made that decision to take his life.


Guilt is something that should never be felt.


We are, together, ending your pet’s life, to stop his suffering. We can do this for them. He will not be aware of what we are doing – it is quick and painless.


Bereaved owners often need to come back to talk to us, usually for reassurance that they did the right thing, sometimes just for someone to talk to outside the family, and we are more than happy to do this.


The Blue Cross also offer a pet bereavement support service just phone 0800 096 6606 (8.30 am -8.30 pm). Or click here.


A recent thank you letter from a grateful 'patient', Ozzie

An anonymous poem written for a dog...



If it should be


If it should be that I grow weak,

And pain should keep me from my sleep,

Then you must do what must be done,

For this last battle can’t be won.


You will be sad – I understand,

Don’t let your grief then stay your hand,

For this day more than all the rest,

Your love for me must stand the test.


We’ve had so many happy years,

What is to come can hold no fears,

You’d not want me to suffer so,

The time has come to let me go.


Take me where me needs they’ll tend,

And please stay with me ‘till the end,

Hold me firm and speak to me,

Until my eyes no longer see.


I know in time that you will see,

The kindness that you do for me,

Although my tail its last has waved,

From pain and suffering I’ve been saved.


Please do not grieve it must be you,

Who has this painful thing to do,

We’ve been so close we two these years,

Don’t let you heart hold back its tears.




White House Vets Pet Care Plan – helping smooth out the cost of caring for your pet(s)
Print Print | Sitemap
© White House Vets